Terms & Conditions
We operate from Mondays – Fridays (9.00am – 6.00pm GMT+8) except on public holidays and office closures.
CHANGES TO ORDER AFTER RECEIVING CONFIRMATION VIA EMAIL
Changes cannot be made to a confirmed order. The confirmed order has to be cancelled and a new order be placed.
PURCHASING AN ITEM BEFORE ITS PROMOTION PERIOD
Orders are processed at the point of our receiving them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date, and will not be entitled to the promotion.
PLACING ORDER THROUGH THE TELEPHONE
We do not accept phone orders.
ORDER SUCCESSFULLY RECEIVED
If your order has been successfully placed, you would receive an autogenerated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.
Please ensure that you have provided us with a valid email address. If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder, in case the confirmation email got delivered there instead of your inbox.
Alternatively, you may log in to your account and check under your Orders.
STATUS OF ORDER
You may login to your account through our online store with the following simple steps:
Step 1: Login to your account by keying your username and password.
Step 2: Click on Orders.
Step 3: Click on Order Details and search via the order number and order date of your order.
CANCEL ORDER AND BE REFUNDED
No. This service is currently unavailable.
You may place your order 7 days in advance of your expected delivery date. However, if you wish to place an order of more than 7 days up to a maximum of 10 days in advance, please write in to email@example.com.
No. This service is currently not available.
You may include a greeting message with your order upon check out, before payment. A complimentary greeting card with your gift message would be provided.
This is available as an option under “Order Notes” under the page ”Order Review”.
LOCAL: We do not attach invoices for all Singapore deliveries.
OVERSEAS: For international deliveries, a commercial invoice will be included for customs declaration purposes.
LOCAL: Singapore deliveries are charged at a standard rate of S$9 per address unless otherwise stated.
OVERSEAS: Overseas delivery charges are quoted on the Order Summary at the billing page.
DELIVERY LEAD TIME
LOCAL: Delivery of our products are managed by Singapore Post as such delivery timings are subjected to regular local mail delivery schedules of the postal service.
OVERSEAS: Delivery of our products are managed by Singapore Post as such delivery timings are subjected to international air mail delivery schedules of the postal service.
LOCAL: Deliveries not received, abandoned or returned will be forfeited. Customer assumes all losses. No refunds will be made. Ensure that each recipient’s address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.
OVERSEAS: Order invoices (with full pricing details) will accompany each delivery as required for customs declaration. Deliveries are subject to custom regulations. Customer assumes all losses for packages that have been rejected entry, confiscated, abandoned, destroyed or returned. No refunds will be made.
Deliveries are subject to custom duties, taxes and fees payable by the recipient at the destination country. Customer is advised to verify with relevant authorities regarding import regulations of the receiving country when in doubt.
Please ensure that each recipient’s address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.